Terms of service

Who sells you the service

SL SOLUTIONS
Société par actions simplifiée (SAS, French simplified joint-stock company) with a share capital of €1,000
Registered office: 58 rue de Monceau, CS 48756, 75008 Paris, France
RCS Paris 994 949 428, EU VAT number FR89994949428
Email: [email protected], phone: +33 7 56 96 85 78

The full identification of the publisher and of the hosting provider is in the legal notice.

1. Purpose and acceptance

These terms (the "Terms") govern access to the website https://suppressleak.com and use of the SuppressLeak service (the "Service"), published by SL SOLUTIONS ("SuppressLeak", "we", "us"). They form the contract between SL SOLUTIONS and any person who creates an account or takes out a subscription (the "Customer", "you").

By creating an account, and then by subscribing, you confirm that you have read and accepted the Terms and the privacy policy. If you do not accept them, you must not use the Service.

You confirm that:

you are at least 18 years old and have the legal capacity to enter into a contract;
if you act for a company or an agency, you have the authority to bind it.

2. A service intended for professionals

The Service is designed for content creators and agencies that exploit their content commercially and want to protect that business. By subscribing, you confirm that you act for the purposes of your professional activity of creating, distributing or managing content, and that you contract as a professional.

If, by exception, you qualify as a consumer within the meaning of the French Consumer Code, the mandatory provisions of that code apply and prevail over any conflicting clause of the Terms. They are set out in section 17.

3. Description of the Service

Depending on the plan you subscribe to, the Service includes:

Detection: automated searches on search engines and on third-party websites to find pages and files that distribute your content without authorization, based on the names, usernames and official links you give us;
Removal requests: sending, in your name and on your behalf, notices to hosting providers, platforms and website operators (in particular under the Digital Millennium Copyright Act, the French law on confidence in the digital economy and the EU Digital Services Act);
Delisting: sending requests to search engines to remove search results;
Manual requests: handling the addresses you report to us yourself;
Fake account reports for accounts impersonating you, on the plans that include it;
Tracking: a dashboard and reports showing the content detected, the requests sent and their status.

The exact content of each plan (number of protected profiles, scan frequency, included features) is the one described on the Pricing page of the website on the day you subscribe. We may change the Service and add or remove features, provided we do not substantially reduce the service delivered during a period already paid for.

4. What we guarantee, and what does not depend on us

We are bound by a best-efforts obligation (obligation de moyens). We undertake to search for content diligently and to actually send the removal requests corresponding to the content that is detected and eligible.

We do not guarantee the outcome of those requests. The removal of a piece of content or of a search result depends exclusively on the third party that receives the request: the hosting provider, the website operator, the platform or the search engine. These third parties are free in their decisions, their timing and their procedures. You acknowledge and accept that:

some websites ignore or refuse removal requests, do not respond, or are established in countries where no effective remedy exists;
a search engine may refuse to delist a page, or reinstate it after its author disputes the request;
content that has been removed may be republished, at the same address or elsewhere, by the same third party or by another;
no technology detects every copy of a piece of content: pages may not be found, in particular when they are not indexed, sit behind restricted access, or mention none of the names you gave us;
automated detection can contain errors, which we correct when they are reported to us;
the timeframes shown on the website are observed orders of magnitude, never commitments.

The fact that content is not removed, is removed partially or late, or reappears is neither a breach on our part nor a ground for a refund. The subscription price pays for the means deployed (scans, sending and following up requests, access to the dashboard), not for a result.

We are neither a law firm nor a legal adviser. The Service includes no representation in court and no legal advice.

5. Account

Access to the Service requires an account with a valid email address. Login is passwordless, through a one-time code sent to that address: the security of your account therefore depends on the security of your mailbox, for which you alone are responsible.

You undertake to provide accurate information and keep it up to date, not to share your access, and to notify us without delay of any unauthorized use. Any action performed from your account is deemed performed by you.

A plan covers the number of profiles it provides for. Using a single slot to protect several distinct people, or reselling access to the Service, is prohibited.

We may ask you to prove your identity or your rights in the content to be protected. Some platforms require an identity document to process an impersonation report: in that case, the report can only be filed if you provide it to us.

6. Authority and Customer warranties

Authority. For the duration of your subscription, you appoint us as your agent to draft, sign and send, in your name and on your behalf, any removal, delisting or reporting request relating to the content the Service detects or that you report to us, and to follow it up with its recipients. You accept that these requests name you as the rights holder, under the name you publish under, and mention the addresses of your official profiles, since recipients require this information.

Warranties. You represent and warrant that:

you are the author or the rights holder of the content to be protected, or the person depicted in it, or that you are duly authorized by that person;
the names, usernames and links you declare as official are really yours;
each address you report to us does distribute your content without your authorization;
if you are an agency, you hold a written authority from each creator you add, covering the sending of removal requests in their name and the communication of their information to SuppressLeak.

Consequences of a false statement. A removal request engages the liability of the person in whose name it is made. United States law in particular penalizes misrepresentations made in a notice (17 U.S.C. § 512(f)). You alone are responsible for the accuracy of the information you give us, and you shall hold us harmless against any claim, judgment or cost arising from false information or from a request concerning content in which you had no rights.

Publicity of requests. Recipients may forward a request to the author of the targeted publication, or publish it, in whole or in part, in public transparency registers (for example the Lumen database or Google's Transparency Report). Such publication is their decision alone.

7. Prohibited uses

You must not use the Service to:

request the removal of content in which you have no rights, or of lawful content you merely want to make disappear (reviews, articles, competitors);
harass, intimidate or harm a third party;
circumvent the limits of your plan, create multiple accounts to unduly obtain free scans, or automate access to the Service;
extract, copy or resell the data, the results or the software of the Service;
undermine the security or the operation of the Service.

We may refuse to send a request that appears to us unfounded, abusive or unlawful.

8. Prices and payment

Prices are stated in euros, excluding tax. The applicable VAT, determined by your country and your status, is added at payment: the total amount, tax included, is shown to you before you confirm. If you are a business established in another Member State of the European Union and provide a valid VAT number, VAT is payable by you (reverse charge).

The subscription is payable in advance, by card, for the chosen period (monthly or yearly). Payment is processed by our provider Stripe: we neither receive nor store your full card details. You authorize us to charge each instalment to the saved payment method.

You guarantee the accuracy of your billing information (country, address, VAT number). Any error or false declaration makes you solely liable for the resulting taxes and penalties.

Invoices are available in your Billing area.

If a payment fails, we inform you and present the instalment again. If it is not settled, access to paid features is suspended and the subscription is then terminated. For business Customers, any amount unpaid when due automatically bears interest at the rate applied by the European Central Bank to its most recent refinancing operation plus ten percentage points, and gives rise to a fixed recovery fee of €40.

We may change our prices. Any change is notified to you by email at least 30 days in advance and only applies from the renewal that follows that period. You may cancel before that date if you refuse it.

9. Term, renewal and cancellation

Term. The subscription is taken out for the chosen period, one month or one year. It renews automatically for successive periods of the same length, at the price then in force, until it is cancelled.

Cancellation by the Customer. You may cancel at any time, online, from the Billing page of your dashboard, or by writing to [email protected]. Cancellation takes effect at the end of the current period, which has already been paid: you keep access to the Service until that date, and no further instalment is charged. Until the period ends, you can undo your cancellation.

No refund of the current period. Any period that has started is due in full. Cancellation gives rise to no refund, in whole or in part, including pro rata to the remaining time, whatever use you made of the Service and whatever results were obtained. This rule applies subject only to the rights the law mandatorily grants to consumers (section 17).

Suspension and termination by SuppressLeak. We may suspend your access, and then terminate your subscription, without refund, if you breach the Terms, in particular in the event of a false statement about your rights, an abusive removal request, a prohibited use, fraud, an unjustified payment dispute or abusive behaviour towards our team. Except in an emergency or for a serious breach, we inform you beforehand and give you the opportunity to remedy it.

Effects of the end of the contract. When the subscription ends, scans and the sending of new requests stop. Requests already sent run their course with their recipients. Your account remains accessible in its free version, unless you ask us to delete it.

10. Payment disputes

Before disputing a charge with your bank, you undertake to contact us at [email protected] so that we can review your request. A bank dispute concerning a subscription that was validly taken out and delivered is a breach of the Terms: we may suspend the account concerned and provide the bank with evidence of the subscription and of the use of the Service.

11. Availability of the Service

We use our best efforts to keep the Service accessible at all times, without guaranteeing it. The Service may be interrupted for maintenance, for updates, or because of a failure of a provider or a network. Such interruptions give rise to no compensation.

12. Liability

We can only be held liable for a proven fault on our part in the performance of our obligations as defined in section 4.

We are not liable for:

the decisions, the timing or the inaction of the third parties receiving the requests, nor for content remaining online, being removed or reappearing;
the consequences of inaccurate or incomplete information provided by you;
content the Service did not detect;
indirect damage: loss of revenue, of subscribers or of opportunity, harm to image or reputation, loss of data.

For business Customers, our total liability, all causes combined, is limited to the amounts you actually paid us during the twelve months preceding the event giving rise to the claim. This limitation does not apply in the event of gross negligence or wilful misconduct, nor where the law prohibits it.

Where the Customer is a professional, any action against us must be brought within one year of the event on which it is based.

13. Intellectual property

The Service, its software, interfaces, databases, texts and brand belong to SL SOLUTIONS. For the duration of your subscription we grant you a personal, non-exclusive and non-transferable right to use the Service for your own needs. No other right is transferred to you.

You remain the sole owner of your content. You authorize us to use it, together with your reference images, only to the extent needed to perform the Service: comparing it, identifying it on third-party websites and designating it in removal requests.

We may use aggregated and anonymized data from the Service to measure and improve how it works, and to produce statistics.

14. Personal data and confidentiality

We process your data in accordance with our privacy policy. We do not reveal your civil identity in removal requests: they name you under the name you publish under, except where a recipient requires an identity document that you gave us for that purpose.

If you give us data about other people (for example the creators managed by an agency), you warrant that you have informed them and are authorized to pass it on to us.

15. Force majeure

Neither party is liable for a failure caused by an event beyond its reasonable control, within the meaning of article 1218 of the French Civil Code, including a failure of a hosting, payment or network provider, a cyberattack, a decision of an authority, or a block imposed by a third party.

16. Changes to the Terms, governing law and disputes

Changes. We may amend the Terms. Any material change is notified to you by email at least 30 days before it takes effect and applies from the renewal that follows that period. If you refuse it, you may cancel before that date. Using the Service after the change takes effect constitutes acceptance.

Language. The Terms are written in French and in English. In the event of a discrepancy, the French version prevails.

Governing law. The Terms are governed by French law.

Complaints. Any complaint must first be addressed to us at [email protected]. We undertake to reply within 30 days. The parties shall endeavour to resolve their dispute amicably before any action.

Jurisdiction. Where the Customer is a professional, any dispute relating to the Terms falls within the exclusive jurisdiction of the courts of Paris, including in the event of multiple defendants, third-party claims or urgent proceedings. Where the Customer is a consumer, the statutory rules of jurisdiction apply.

Severability. If a clause is held invalid or unenforceable, the others remain in full effect. Failure to rely on a clause is not a waiver of it.

Entire agreement. The Terms, the privacy policy and the cookie policy constitute the entire agreement between you and SL SOLUTIONS.

17. Provisions specific to consumers

This section applies only if you qualify as a consumer within the meaning of the French Consumer Code.

Right of withdrawal

You have 14 days from the date you subscribe to withdraw, without having to give a reason. To exercise this right, send us an unambiguous statement before that period expires, by email to [email protected] or by post to the registered office. You may use the model form below, but it is not mandatory.

Immediate performance at your request. The Service starts as soon as you subscribe: the first scan is launched and the first removal requests are sent without waiting for the withdrawal period to end. By subscribing, you expressly request this immediate performance. As a result, if you withdraw, you remain liable for an amount proportional to the service provided up to the moment you informed us of your decision (article L221-25 of the French Consumer Code). The initial scan and the sending of the first requests, performed as soon as you subscribe, make up the main part of the service of the first period. The balance is refunded to you within 14 days of your request, to the payment method used when subscribing.

Model withdrawal form

(Complete and return this form only if you wish to withdraw from the contract.)

To SL SOLUTIONS, 58 rue de Monceau, CS 48756, 75008 Paris, France, [email protected]:

I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract for the provision of the following service:

Ordered on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date:

(*) Delete as appropriate.

Legal guarantees

The box below reproduces, in translation, the information French law requires. The French text is the authoritative one.

The consumer is entitled to invoke the legal guarantee of conformity if a lack of conformity appears during a period corresponding to the duration of their subscription, starting from the supply of the digital content or digital service. During this period, the consumer only has to establish the existence of the lack of conformity, not the date on which it appeared.

The legal guarantee of conformity entails the obligation to provide all the updates necessary to keep the digital content or digital service in conformity for the duration of the subscription.

The legal guarantee of conformity entitles the consumer to have the digital content or digital service brought into conformity without undue delay following their request, free of charge and without significant inconvenience to them.

The consumer may obtain a price reduction while keeping the digital content or digital service, or may terminate the contract and be refunded in full in exchange for giving up the digital content or digital service, if:

1° The professional refuses to bring the digital content or digital service into conformity;

2° Bringing the digital content or digital service into conformity is unjustifiably delayed;

3° The digital content or digital service cannot be brought into conformity without costs being imposed on the consumer;

4° Bringing the digital content or digital service into conformity causes significant inconvenience to the consumer;

5° The lack of conformity of the digital content or digital service persists despite the professional's unsuccessful attempt to bring it into conformity.

The consumer is also entitled to a price reduction or to termination of the contract where the lack of conformity is so serious that it justifies an immediate price reduction or termination. The consumer is then not required to first request that the digital content or digital service be brought into conformity.

Where the lack of conformity is minor, the consumer is entitled to cancel the contract only if the contract does not provide for the payment of a price.

Any period during which the digital content or digital service is unavailable in order to be brought back into conformity suspends the remaining guarantee period until the digital content or digital service is supplied in conformity again.

These rights result from the application of articles L. 224-25-1 to L. 224-25-31 of the French Consumer Code.

A professional who obstructs in bad faith the implementation of the legal guarantee of conformity is liable to a civil fine of up to 300,000 euros, which may be increased to 10% of average annual turnover (article L. 242-18-1 of the French Consumer Code).

The consumer also benefits from the legal guarantee against hidden defects under articles 1641 to 1649 of the French Civil Code, for a period of two years from the discovery of the defect. This guarantee entitles the consumer to a price reduction if the digital content or digital service is kept, or to a full refund in exchange for giving up the digital content or digital service.

The conformity of the Service is assessed against its description in section 3 and the best-efforts obligation defined in section 4: the fact that a third party refuses or delays the removal of content is not a lack of conformity of the Service.

Scope of the limitations

The limitations of liability in section 12 and the jurisdiction clause in section 16 do not deprive the consumer of any right the law mandatorily grants them.

18. Contact us

SL SOLUTIONS
58 rue de Monceau, CS 48756
75008 Paris, France

Email: [email protected]
Phone: +33 7 56 96 85 78