Privacy Policy

Information We Collect

Personal Information

We collect the following personal information when you use our services:

• Contact Information: Name, email address, and phone number
• Account Information: Username, password, and profile details
• Service Information: Content you want protected, usernames to monitor, and platform preferences
• Communication Records: Messages, support tickets, and correspondence with our team

Technical Information

• Usage Data: How you interact with our service, features used, and time spent
• Device Information: Browser type, operating system, and device identifiers
• Log Data: IP addresses, access times, and pages visited
• Cookies: Small data files stored on your device (see our Cookie Policy for details)

How We Use Your Information

We use your personal information for the following purposes:

• Service Delivery: To provide content monitoring, DMCA takedown services, and leak suppression
• Account Management: To create and maintain your account, process payments, and manage subscriptions
• Customer Support: To respond to your inquiries, provide technical assistance, and resolve issues
• Service Improvement: To analyze usage patterns, improve our services, and develop new features
• Legal Compliance: To comply with legal obligations, enforce our terms, and protect our rights
• Communication: To send service updates, security alerts, and important notifications

Data Protection & Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: All data is encrypted in transit and at rest using industry-standard protocols
• Access Controls: Strict access controls ensure only authorized personnel can access your data
• Regular Audits: We conduct regular security audits and vulnerability assessments
• Data Minimization: We only collect and retain data necessary for our services
• Secure Infrastructure: Our systems are hosted on secure, regularly updated servers

Third-Party Services

We may share your information with trusted third-party service providers:

• Payment Processors: To process subscription payments and billing
• Analytics Services: To understand service usage and improve user experience
• Cloud Storage: To securely store and backup your data
• Legal Services: To assist with DMCA takedowns and legal enforcement actions

All third-party providers are contractually bound to protect your information and use it only for specified purposes.

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal obligations)
• Portability: Request transfer of your data to another service provider
• Restriction: Request limitation of how we process your information
• Objection: Object to processing based on legitimate interests
• Opt-out: Unsubscribe from marketing communications at any time

Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Account information is typically retained for the duration of your subscription plus 3 years for legal and audit purposes. You may request earlier deletion of your data, subject to legal requirements.

International Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards are in place to protect your information in accordance with applicable data protection laws.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through our service. Your continued use of SuppressLeak after such changes constitutes acceptance of the updated policy.